Everyone is talking about automation these days. We automate application deployment, code testing, Analytics reports, bulk image optimization, server builds... Up to the point where we run the risk of... over-automating our business processes. The critical point where our small business automation strategies become first ineffective, then even dangerous. When, instead of “reaping” those results that we've set up our workflow automation in the first place: to free our staff from “mundane” tasks so they can focus on higher-value processes, to cut down costs, to reduce the risk of human error